Thank you for your recent purchase from FTD.COM for Heidi S. We received your email regarding a substitution to your first choice selection and apologize for any misunderstanding regarding our substitution policy. Substitution is sometimes necessary to ensure your gift is delivered in a timely manner. When it is necessary to substitute, the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. For floral arrangements, our policy allows for flowers of equal or greater value to be substituted to convey the same overall look, feel, and color scheme of the arrangement.
A more detailed policy on substitution may be found on our website. 1) From the Home Page, click on "customer service". Then, click on "What is FTD.COM's substitution policy". 2) The substitution policy may also be viewed from the product page. Click on the words "Substitution Policy" underneath the large picture of the product
Thank you for shopping with FTD.COM.